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Contact us for help?

Contact with us through our representative or submit a business inquiry online.

Contact Us

[/vc_column_text][/vc_column][vc_column width=”3/4″][vc_empty_space height=”60px”][vc_single_image image=”894″ img_size=”full”][vc_empty_space height=”30px”][ind_custom_heading heading=”Standard Services”][vc_column_text]5M-SST provides 24×7 eyes on glass infrastructure monitoring for the client’s AWS/Azure Infrastructure. 5M-SST has the best in class tool stack and 24×7 technical support desk.

5M-SST monitors and manages your Cloud Infrastructure on a 24×7 basis, with our Managed Services, CLIENT will gain instant access to 5M-SST’s complete AWS/Azure support team. 5M-SST’s AWS/Azure Monitoring and Management services ensure that the CLIENT‘s infrastructure and data are operating at peak performance all day, every day. 5M-SST will monitor the CLIENT’s complete AWS/Azure environment and communicate as frequently as the CLIENT would like, through ongoing notifications and alerts. Below are FiveminutesSST Managed Services Offerings made to Client;

  • 24×7 Proactive Infrastructure Event, Performance, and Availability
  • Monitoring
  • Monthly Infrastructure Patch Management Services
  • Identity & Access Management Services
  • Daily/Weekly/Monthly Backup Services
  • 24×7 AWS/Azure Network Event, Performance, and Availability Monitoring
  • Backup and Restore Services
  • Database Management Services
  • Network Management Services
  • Advance Security Management Services (IDS/IPS, DoS, DDoS)
  • 5M-SST Managed Services – Operations Support
  • 24×7 Technical Support Desk for users via Phone, Email, and Web
  • L1 Support – Day to Day Operational Support
  • L2 Support – Handle Configuration Issues, Troubleshooting, Break/fix support
  • L3 Support – Address all Technical Escalations, Customer Coordination to
  • address any complex and critical
  • issues, along with product vendor coordination
  • 5M-SST Managed Services – Operation Reporting
  • Monthly AWS/Azure Infrastructure Consumption
  • Monthly Operations Support Service Consumption Report
  • Monthly SLA Matrix Report
  • Monthly Backup Exception Report
  • Monthly Patch Compliance Report
  • Infrastructure Capacity Report